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ADA Compliance at Innisbrook Resort

Innisbrook Resort is respectful of its guests in need of special accommodations. Please note, Innisbrook does not offer fully ADA accessible rooms as the rental inventory is comprised of individually owned residential condominiums which are not required to be ADA accessible. Innisbrook’s owned amenities are ADA compliant. We have taken the following measures to ensure our guests as comfortable as possible and able to navigate the property with ease.

We encourage guests to contact us in advance of their visit to ensure the most suitable accommodations are prepared to offer a comfortable stay. Please call, 844-775-4420 or email [email protected].


Accessibility Statement

This Accessibility Statement applies to:

AudioEye Accessibility

We Value Digital Inclusion

In our effort to provide a fully accessible and optimized user experience for all site visitors, Innisbrook Resort has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

The Innisbrook Resort website is monitored and tested regularly as part of a fully managed accessibility compliance solution provided by AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services dedicated to eradicating digital access barriers (join the movement). As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye’s proprietary audit ecosystem. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.

AudioEye Accessibility Certification

The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.

AudioEye Trusted

The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.

  • AudioEye Activation is complete.
  • Testing & Discovery is ongoing with continuous monitoring.
  • Remediation & Validation is ongoing.
  • 24/7 Website accessibility help desk is active. Report an issue.
  • Accessible site menu is activated.
  • Page elements menu is activate
  • Visual Toolkit is activated.
  • Player is activated.
  • AudioEye Trusted remains active.

AudioEye certifies that the Innisbrook Resort website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals have already made progress to remove access barriers and will continue to enhance this site for optimal accessibility and usability for all users

This perpetual and uninterrupted process will include regular releases that improve access and usability for all users, including users of Assistive Technology. AudioEye and Innisbrook Resort continue to collaborate in pursuit of conforming with WCAG principles, guidelines, and success criteria

Last updated July 21, 2020

Notice something wrong? Please provide your feedback

This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari or VoiceOver and Chrome
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

Improving the User Experience for Users of Assistive Technologies

Web Accessibility Guidelines

Innisbrook Resort has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, Innisbrook Resort has elected to conform to Level AA of these guidelines.

Related Links:

Web Accessibility Initiative (WAI)

Design guidelines for electronic and information technology


Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the Innisbrook website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility-related issues.

If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback

Providing Users with a Free Customizable Assistive Utility

AudioEye Accessibility Toolbar

In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we provide free Web Personalization Tools that allow site visitors to customize their user experience. Activate the Ally Toolbar to access each tool listed below.

Experience the Ally Toolbar

To experience the AudioEye Ally Toolbar, activate the Ally Toolbar button in the bottom right hand corner.

Explore your accessibility options

The Ally Toolbar provides Tools Tailored to Needs

Learn more about the ways in which the Ally Toolbar allows site visitors with diverse abilities to customize their user experience:

Browse All Features

The following tools may be available in the Ally Toolbar:


Listen to the content of a web page read aloud

Visual Toolkit

Customize the visual display of the website

Site Menu

Navigate simplified menus using your keyboard or mouse

Page Elements Menu

Access page elements and regions with simple keystrokes

AudioEye Help Desk

Report accessibility related issues

Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Innisbrook Resort products and services. These sites, which are not controlled by Innisbrook Resort, may present challenges for individuals with disabilities that we are not able to control or remedy.

As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Facebook Accessibility Policy

YouTube Accessibility Policy

Instagram Accessibility Announcement

Instagram Accessibility

Twitter Accessibility

LinkedIn Accessibility

Arrival to Innisbrook


Parking Lots

There are three (3) handicap accessible parking spaces available at the area closest to the main entrance to Guest Reception. All parking lots for the 28 condominium buildings which house guest accommodations have designated handicap parking spaces.

Front Desk & Check-in

The front entrance is easily accessible with ADA ramps leading to the entrance. The front desk is able to facilitate check-in while the guest stays relaxed in their wheel chair at a designated section of the front desk specially designed to accommodate guests with special accommodations.

Osprey Golf Pro Shop and Market Salamander Grill and Bar are all located at the guest reception area, all on the same ground level as check-in and easily accessible by wheelchair.


Around Innisbrook


Shuttle Service

Innisbrook is located on 900 acres and has two (2) 16 passenger shuttles that are fully ADA compliant with wheelchair lifts to transport guests throughout the resort property.

Restrooms in common areas

All restrooms in Innisbrook’s numerous amenities including all pro shops and restaurants, Loch Ness Pool, the fitness center, Salamander Spa and the tennis center are all ADA accessible.


All pools on property are equipped with ADA Lifts including:

  • Loch Ness Family Pool
  • Island Pool
  • Copperhead Pool
  • Cypress Pool
  • Fairway Pool
  • Peacock Pool

Salamander Spa

Salamander Spa is ADA accessible with a ramp to the entrance and features low lockers, an ADA shower and restroom in the locker rooms.  The steam room is ADA accessible and all our treatment tables are hydraulic and can lower to an acceptable height for guests to move onto the table with ease. Click here to view a virtual tour.

  • All Treatment rooms are spacious with ADA accessible treatment beds
  • Both male and female lounge areas are equipped with low profile lounge chairs
  • Both male and female wet areas are equipped with roll in shower with accessible pull-down bench

Guest rooms at Innisbrook Resort

Please note, Innisbrook does not offer fully ADA accessible rooms as the rental inventory is comprised of individually owned residential condominiums which are not required to be ADA accessible. Guest Services has portable smoke alarms available by request for hearing impaired. All parking lots for the 28 condominium buildings which house guest accommodations have designated handicap parking spaces.

Click here to view a map of Innisbrook Resort.

Innisbrook Resort Map